14000 Privacy Policy – How We Protect Your Personal Information

1. Information We Collect

In operating the 14000 platform, we collect several categories of information from users to ensure a safe, accurate, and relevant service. This information is collected directly from you during registration and platform use, as well as automatically through standard tracking technologies.

Categories of information collected include:

• Account information: Your full name, email address, hashed password, date of birth, and phone number as provided during registration.
• Device and browser information: Device type, operating system, browser type, IP address, and other technical data transmitted automatically when you access the platform.
• Payment information: Details of deposit and withdrawal transactions in Malaysian Ringgit (RM), your chosen payment method, and transaction records required for financial compliance purposes.
• Usage data: Records of activity on the platform, including games played, bets placed, access times, and pages visited.
• Cookies and session data: Session cookies and persistent cookies that allow the platform to recognise your device and streamline your login experience.

2. How We Use Your Information

All information collected by 14000 is used solely for legitimate purposes directly related to the delivery of platform services. We do not use your information for unrelated purposes without your consent.

The primary purposes for which we use your information are as follows:

• Creating and managing your user account, and verifying your identity upon login.
• Processing deposits and withdrawals in MYR and maintaining accurate financial records.
• To provide customer support when you reach out to us with enquiries or complaints.
• Sending important notifications regarding your account, transactions, or changes to platform policies.
• Detecting and preventing fraud, multi-account usage, or other activities that violate our terms of service.
• Complying with applicable legal and regulatory obligations in Malaysia.
• Improving the design and performance of the platform based on aggregated, non-identifiable usage patterns.

3. Cookies, Tracking & Your Choices

14000 uses cookies to ensure a smoother and more secure user experience. Cookies are small text files stored on your device when you browse the platform. There are two main types of cookies we use:

Session cookies used to identify your current session and will be deleted automatically when you close your browser. These cookies are essential for core platform functionality, including login authentication and account security.

Persistent cookies stored on your device for a longer period, helping the platform recognise you on future visits, remember your language preferences, and improve page load speeds.

You can manage or delete cookies through your browser settings at any time. However, disabling cookies may affect the functionality of certain features on the platform. We do not use third-party cookies for advertising or to track your behaviour on other websites.

4. Data Storage, Security & Information Sharing

All 14000 user data is stored on servers protected by encryption and strict access controls. Data transmitted between your device and our servers uses SSL protocol, ensuring your information cannot be intercepted by unauthorised parties in transit.

We retain user data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once data is no longer needed, it will be securely deleted or anonymised.

14000 does not sell, rent, or trade users' personal information to third parties for marketing purposes. However, we may share information in the following limited circumstances:

• With authorised payment service providers for processing transactions in MYR, subject to strict confidentiality agreements.
• When required by law, court order, or direction from a lawful authority in Malaysia.
• In cases involving investigation of fraud or illegal activity linked to your account, to the relevant authorities.

In all instances of information sharing, we ensure that the receiving party adheres to data security standards equivalent to our own.

5. User Rights Regarding Personal Data

As a 14000 platform user, you have certain rights regarding the personal data we hold about you. We are committed to making it straightforward and transparent for you to exercise these rights.

Right of Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted by email to our support team at [email protected], and we will endeavour to respond within 14 business days.

Right to Rectification: If you believe the information we hold about you is inaccurate or out of date, you have the right to request a correction. You may update certain profile details directly through the account page on the platform.

Right to Erasure: Under certain circumstances, you have the right to request that your personal data be deleted from our systems. Such requests are subject to our legal obligations to retain financial records and account data for the period prescribed by applicable regulations.

For any requests relating to your personal data rights, please contact us at [email protected], stating the nature of your request and your account details. Further information on how to use the platform is also available in the FAQ section.

6. Policy Updates & How to Contact Us

This 14000 Privacy Policy may be updated from time to time to reflect changes in platform practices, legal requirements, or the technologies we use. Users will be notified of any significant changes via their registered email address or through in-platform notifications.

It is your responsibility to check this page periodically to stay informed of the latest applicable policy. The effective date of the current policy is noted at the bottom of this document. Continued use of the platform following any updates constitutes acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding the privacy of your data on the 14000 platform, you may reach our team by email at [email protected]. We are committed to responding to all privacy-related enquiries within a reasonable timeframe and providing clear explanations of how your data is handled.

Effective date of this policy: 2026. All rights reserved 14000.